Update a User's Username and Password

Administrators, Supervisors, and Employees can log into the uAttend web portal or smartphone app using a username and password, provided the appropriate access permissions are enabled.

Sending an Invite or Password Reset Email

Administrators and Supervisors (with permissions) can send an invitation or reset link directly through a person's profile.

1. Log into the uAttend cloud portal.

2. Click the People tab.

3. Click on the person's name to open their profile.

4. Verify that a valid Email Address is listed. Add one if it is missing.

5. Click Invite Person (or Update Password).

6. An email containing the setup link will be sent from [e-mail].

Note: Invitation links expire after 24 hours. Resending a link automatically invalidates any previously sent link.

Setting Up Username and Password (New User Invitation)

1. Open the Invite User email and click Login.

2. Your default username will be displayed. You may change it to a unique username (4–50 characters).

3. Enter and confirm your new password according to the complexity requirements below.

4. Click Save.

Updating a Password (Password Reset Email)

1. Open the Reset Password email and click Reset Password.

2. Enter and confirm your new password according to the complexity requirements below.

3. Click Save.

Password Complexity Requirements

• Length: 12–50 characters

• Numbers: At least 1 number

• Uppercase: At least 1 uppercase letter

• Lowercase: At least 1 lowercase letter

• Symbols: At least 1 symbol

  • Allowed symbols: ~ ` ! @ # $ % ^ & * ( ) - _ + = { } [ ] | \ ; : " > , . / ?

  • Prohibited symbol: The < symbol cannot be used.

Troubleshooting Common Issues

• Redirected to login page instead of reset page: If clicking the link opens a login page rather than the password setup screen, check the site URL in your browser address bar. Ensure there are no capital letters in the company site URL structure.