Biometric Data Retention Follow
The Biometric Data Storage workflow is as detailed below.
- Individual Users:
- Temporary Inactive Users: biometric details and history will be deleted if they remain in the Temporary Inactive status for 180 days
- Archived Users: biometric details and history will be deleted after 30 days
- Entire Account:
- Payment Hold: all user biometric details will be deleted after 30 days
- Account Cancelled by Customers: all user biometric details are automatically deleted immediately
Once the biometric data has been deleted there is no recovery option so any historic records that may be required in the future need to be downloaded and saved locally prior to users being Archived, or your account being cancelled.