Update the Device ID / Factory Reset an MN Timeclock

As the account admin, you will want to be able to effectively manage the timeclocks on your account. When performing a factory reset on a device, the device ID will change. Verify the previous device ID has been removed from your account in the uAttend cloud portal. Click here to review the steps for removing a device from your account. Any fees charged for additional devices (used or unused) are non-refundable.

The articles here are meant to give you an understanding of the features and functions of your MN series (MN1000, MN2000) device(s).

Important Notes on Factory Resetting Your MN Timeclock

• There are also settings and features to configure in the cloud portal that relate to your (MN2000, MN2000-legacy) timeclock(s).
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new timeclock to your account.
• Verify with your IT department that the timeclock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
• The update device ID process is effectively a factory reset for this device. There is no alternate factory reset method for this device on some firmware versions. Follow the steps in this article to factory reset your MN2000.
• This process will update the device ID. You will want to remove previous device IDs from your account.

To update the device ID on an MN timeclock:

1. Press MENU.
2. Enter your eight-digit super administrator password.
   • If this is your first time accessing this menu, enter the default password 31468912. You will be prompted to create a new super administrator password. 
3. Select DEVICE. 
4. Select UPDATE DEVICE ID. 
5. You will be prompted with the message: "Do you want to generate a new Device ID?"
6. Select YES. 
7. Tap the screen where it says ENTER COMPANY ID, enter your company ID, and press OK.
8. Press ENTER.
9. Confirm the account found is the correct account, then press YES. 
10. Select the correct time zone for the time clock. 
11. You will be prompted to enter a new admin passcode, tap the screen where it says SET ADMIN PASSCODE, enter a five-digit password, and press OK. 
12. Press ENTER.